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warranty_direct_customers

For Goods Purchased Directly from LASER on a Laser customer account. (Select “Reseller/retailer” Only).

Please read our terms and conditions carefully, click on the "Agree" button to accept our terms and conditions and proceed to apply for warranty service.

For the Laser Co. policy on Warranties Against Defects (in compliance with ACL Regulation 90), please click here.

 

Terms and Conditions for Warranty Returns
 

1. RA (Return Authorisation) numbers are issued for tracking and processing purposes only. The issuing of an RA number does not guarantee any action will be taken until the goods have been returned, inspected and found to be of fault.

2 All goods to be returned to Laser must go through the RA process. This includes goods returned for repair, replacement or account credit. Goods returned to Laser without an RA number may be returned to your store at your expense

3. Faults listed on the RA request should be specific.

4. Goods returned to Laser should be shipped in a manner to ensure the goods arrive intact. The original product package is not suitable packaging for sending a product. Goods damaged in transit when returned to Laser will not be processed and will be returned to the your store at your expense.

5. Accessory (earphones, USB cables, software disks or manuals) faults are not reasonable grounds for warranty returns on an individual basis. Faulty or missing accessory items can be requested by email. The main unit should not be returned.

6. The freight cost for the return of goods to Laser is borne by the reseller / retailer, unless otherwise stated in the trading terms. Laser is responsible for the cost of freight for replacement goods.

7. All goods claimed for warranty are to be returned to Laser unless otherwise directed. No minimum value on goods is set for returns.

8. Product must have been purchased within 14 months from Laser or its distributor(s) invoice date. Requests for goods purchased prior to 14 months must be accompanied by a valid copy of the end user’s proof of purchase to validate the warranty. Goods that are outside the warranty period will be rejected and may incur a service fee

9. RA requests for goods returned as DOA must be clearly marked on the request and accompanied with a copy of the end user proof of purchase showing that it was returned to the reseller within the DOA period (14 days from date of purchase). DOA goods that are outside this period or without any validation will be treated as a normal warranty return.

 

10. Multiple claims returned on single RA request will be processed as a single return. Resellers wishing individual items to be processed separately are advised to put through each item on a separate request.

11. Products that are found to be “No Fault Found” will be returned to your store and may incur a service fee. Goods are tested according to the fault description on the RA form. Other faults may not be detected as it is not possible to test every feature of every product. General testing is completed on each product returned when no specific fault is listed on the request. Items found not to be faulty will be returned. General fault descriptions such as “faulty” or “not working” will be ignored and general testing only will be carried out.

12. Devices which have removable batteries should have the batteries removed prior to being returned to Laser. Batteries are not covered by warranty.

13. . Laser will not be liable for any loss of data from any product during the warranty repairs. Where possible you should backup or keep a copy of information stored within a device’s memory before returning the goods

14. Faults listed on the RA request should be specific. Products returned with faults being “intermittent” in nature (or similar) will take longer to process. If after a reasonable period, the fault cannot be replicated the item may be returned as “No fault Found”

15. Before returning the unit, please remove any parts such as a memory card, disc, cable, adaptor or any other parts not from the original package. Laser will not be liable for any loss of these parts.

16. RA numbers will valid for 90 days. Goods returned after this period may be rejected and/or subject to a service fee.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

For further information please submit a

LASER - Email Enquiry Form

warranty_consumers

If you are a Customer/End User of a Laser Product. (End-User Only).

Please read our terms and conditions carefully, click on the "Agree" button to accept our terms and conditions and proceed to apply for warranty service.

No Credit or Refund Requests can be  accepted from Laser Co. Warranty Returns. Please check with your place of purchase first.

For the Laser Co. policy on Warranties Against Defects (in compliance with ACL Regulation 90), please click here.

 

Terms and Conditions for Warranty Returns
 

1. RA (Return Authorisation) numbers issued by Laser Corporation (Laser) are for the return of goods to Laser for the purpose of warranty claims only. These numbers are not issued to any person or company as an authority to make a claim on any reseller or other third party.
Laser does not issue RA numbers authorising the return of any goods to any company other than Laser.

2. RA numbers are issued for tracking and processing purposes only. The issuing of an RA number does not guarantee any action will be taken until the goods have been returned, inspected and found to be of fault.

3. Only goods that have been purchased directly from an authorised reseller / retailer can be claimed under warranty.

4. All goods to be returned to Laser must go through the RA (Return Authority) process. This includes goods returned for repair or replacement. Goods returned to Laser without first applying for and receiving an RA number may be returned to the sender at their expense..

5. Laser reserves the right to Repair, Replace, Refurbish or Exchange goods with an item in simular or better condition to the item returned. Products that are no longer available may be replaced with another products that has the same features (or better) than the returned item.

6. Goods returned to Laser should be shipped in a manner to ensure the goods arrive intact. The original product package is not suitable packaging for sending a product. Goods damaged in transit when returned to Laser will not be processed and will be returned to the sender at their expense.

7. Accessory (earphones, USB cables, software disks or manuals) faults are not reasonable grounds for warranty returns on an individual basis. Faulty or missing accessory items can be requested by email. The main unit should not be returned.

8. Freight cost for the return of the goods to Laser is the responsibility of the sender. Laser is responsible for the cost of freight for replacement goods.

9. All goods claimed for warranty are to be returned to Laser unless otherwise directed. No minimum value on goods is set for returns

10. Warranty claims can only be made within the first 12 months of the original purchase date. All returns must be accompanied by a copy of the sale receipt as proof of purchase.
Laser does not recognise “Extended warranties” on any products.

 

11. Warranty claims made within 14 day of purchase should be raised with the place of purchase. Depending on the store policy, they may elect to replace, exchange  or refund your money.

12. Laser is only able to accept returns from within Australia . Claims cannot be accepted from outside Australia. For Overseas Customers please contact your place of purchase for warranty information.

13. Products that are found to be “No Fault Found” will be returned to the sender and may incur a service fee. Goods are tested according to the fault description on the RA form. Other faults may not be detected as it is not possible to test every feature of every product. A general diagnostic test is run on each product returned when no specific fault is listed on the request. Items found not to be faulty will be returned. General fault descriptions such as “faulty” or “not working” will be ignored and only general testing will be carried out.

14. Devices which have removable batteries should have the batteries removed prior to being returned to Laser. Batteries are not covered by warranty.

15. Laser will not be liable for any loss of data from any product during the warranty repairs. Where possible you should backup or keep a copy of information stored within a device’s memory before returning the goods.

16. Faults listed on the RA request should be specific. Products returned with faults being “intermittent” in nature (or similar) will take longer to process. If after a reasonable period, the fault cannot be replicated the item may be returned as “No fault Found”

17. Before returning the unit, please remove any parts such as a memory card, disc, cable, adaptor or any other parts not from the original package. Laser will not be liable for any loss of these parts.

18. RA numbers are valid for 90 days. Goods returned after this period may be rejected and/or subject to a service fee.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

For further information please submit a

LASER - Email Enquiry Form