1. RA numbers are issued for tracking and processing purposes only. The issuing of an RA number does not guarantee any action will be taken until the goods have been returned, inspected and found to conform to the condition required for that action. These numbers are NOT issued to any persons or company as an authority to make a claim on any reseller or other thrird party.

2. All goods to be returned to Laser must go through the RA (Return Authority) process. This includes goods returned for repair, replacement or credit. Goods returned to Laser without first applying for and receiving and RA number may be returned to the sender at their expense..

3. Faults listed on the RA request should be specific. 

4. Goods returned to Laser must be shipped in a proper manner to ensure the goods (and packaging) arrive intact. Product Display packaging is not suitable packaging for sending any product. Returned items are not to be sent loose in a box. Goods damaged in transit when returned to Laser will not be processed and will be returned to the sender at their expense. 

5. Accessory (earphones, USB cables, missing software disks or manuals) faults are not reasonable grounds for warranty returns on an individual basis. Faulty or missing accessory items can be requested by email. The main unit should not be returned. (Exceptions will be made for shipments with missing/faulty parts) 

6. Freight cost for the return of the goods is borne by the sender unless otherwise stated in the sale agreement or is part of the trading terms. Laser is responsible for the cost of freight for replacement goods.

7. All goods claimed for warranty are to be returned to Laser unless otherwise directed. No minimum value on goods is set for returns. 

8. All RA number requests must have been purchased within 14 months from Laser or its distributors invoice date. Requests for goods purchased prior to 14 months must be accompanied by a valid copy of the end user’s proof of purchase to validate the warranty. Goods that are outside the warranty period will be rejected and may incur a service fee

9. RA requests for goods returned as DOA must be clearly marked on the request and accompanied with a copy of the end user proof of purchase showing that it was returned to the reseller within the DOA period (14 days from date of purchase). DOA goods that are outside this period or without any validation will be treated as a normal warranty return.

10. All (multiple) claims returned on single RA request will be processed as a single return. Resellers wishing individual items to be processed separately are advised to put through each item on a separate request.

11. Products that are found to be “No Fault Found” will be returned to the sender and may incur a service fee. Goods are tested according to the fault description on the RA form. Other faults may not be detected as it is not possible to test every feature of every product. General testing is completed on each product returned when no specific fault is listed on the request. Items found not to be faulty will be returned. General fault descriptions such as “faulty”, “not working” will be ignored and general testing only will be carried out.

12. Devices and products that have removable batteries should have the batteries removed prior to being returned to Laser. Damage that is caused by leaking batteries will void the warranty on any product and it will be returned to the sender. User replaceable batteries are not covered by warranty.

13. Laser is not legally liable for any loss of data from any product during the warranty repairs.

14. Products returned with faults being “intermittent” in nature (or similar) will take longer to process. If after a reasonable period, the fault cannot be replicated the item may be returned as “No fault Found” 

15. RA numbers will valid for 90 days. Goods returned after this period may be rejected and/or subject to a service fee. 

For further information please contact

support@laserco.com.au

1. RA (Return Authority) numbers issued by Laser are for the return of goods to Laser Corperation for the purpose of warranty claims only. These numbers are NOT issued to any persons or company as an authority to make a claim on any reseller or other thrird party.
Laser Corperation does not issue RA numbers authorising the return of any goods to any company other than Laser Corperation.

2. RA numbers are issued for tracking and processing purposes only. The issuing of an RA number does not guarantee any action will be taken until the goods have been returned, inspected and found to conform to the condition required for that action.

3. Only goods that have been purchased directly from an autorised reseller can be claimed under warranty. The warranty is not transferable 

4. All goods to be returned to Laser must go through the RA (Return Authority) process. This includes goods returned for repair or replacement. Goods returned to Laser without first applying for and receiving and RA number may be returned to the sender at their expense..

5. Laser reserve the right to Repair, Replace, Refurbish or Exchange goods with an item in simular or better condition to the item returned. Products that are no longer available may be replaced with another products that has the same features (or better) than the returned item.

6. Goods returned to Laser must be shipped in a proper manner to ensure the goods (and packaging) arrive intact. Product Display packaging is not suitable packaging for sending any product. Returned items are not to be sent loose in a box. Goods damaged in transit when returned to Laser will not be processed and will be returned to the sender at their expense. 

7. Accessory (earphones, USB cables, missing software disks or manuals) faults are not reasonable grounds for warranty returns on an individual basis. Faulty or missing accessory items can be requested by email. The main unit should not be returned. (Exceptions will be made for shipments with missing/faulty parts) 

8. Freight cost for the return of the goods is borne by the sender. Laser is responsible for the cost of freight for replacement goods.

9. All goods claimed for warranty are to be returned to Laser unless otherwise directed. No minimum value on goods is set for returns.

 10. Warranty claims can only be made within the first 12 months of the original purchase. All returns must be accompanied by a copy of the sale receipt as a proof of purchase.
Laser does not recognise “Extended warranties” on any products.
 
11. Warranty claims made in the first 14 days after purchase should be reaised with the place of purchase.

12. Laser is only able to accept returns from within Australia and it's territories. No claims can be accepted from outside Australia. For Overseas Customers please contact the place of pruchase for warranty information.

13. Products that are found to be “No Fault Found” will be returned to the sender and may incur a service fee. Goods are tested according to the fault description on the RA form. Other faults may not be detected as it is not possible to test every feature of every product. General testing is completed on each product returned when no specific fault is listed on the request. Items found not to be faulty will be returned. General fault descriptions such as “faulty”, “not working” will be ignored and general testing only will be carried out.

14. Devices and products that have removable batteries should have the batteries removed prior to being returned to Laser. Damage that is caused by leaking batteries will void the warranty on any product and it will be returned to the sender. User replaceable batteries are not covered by warranty.

15. Laser is not legally liable for any loss of data from any product during the warranty repairs. Data recovery is not not covered by warranty and is not a service that we are able to offer.

16. Faults listed on the RA request should be specific. Products returned with faults being “intermittent” in nature (or similar) will take longer to process. If after a reasonable period, the fault cannot be replicated the item may be returned as “No fault Found”
 
17. RA numbers will valid for 90 days. Goods returned after this period may be rejected and/or subject to a service fee. 

For further information please contact

support@laserco.com.au